These Terms & Conditions ("Terms") govern every quotation, purchase order, and service engagement between Madam Roz Kitchenware Sdn. Bhd. ("Madam Roz", "we", "us", "our") and any company, organization or individual that engages us ("Client", "you"). By issuing a purchase order, paying a deposit, or otherwise instructing us to proceed with an order, you accept these Terms in full.
Madam Roz Kitchenware Sdn. Bhd. is a company registered in Malaysia under Registration No. 202601019291 (1681388-K), with its registered address at F-02-40, Kompleks Q, Jalan Dwitasik 1, Bandar Sri Permaisuri, 56000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia. Our registered business nature is to carry on the business of wholesalers, general traders, distributors and retailers of kitchenware products including frying pans, woks, bowls, forks, spoons, peelers, choppers, food containers and other related utensils, accessories, equipment and services.
We supply wholesale kitchenware sets, sold by the set rather than the individual piece, either from stock on hand or replenished through our supplier network. The specific scope for any engagement, including SKU, quantity, material and price, is defined in the written quotation or order confirmation accepted by the Client, and these Terms apply in addition to, not instead of, the terms set out in that document.
Quotations issued by Madam Roz are valid for 14 calendar days from the date of issue unless otherwise stated, after which prices may be revised to reflect changes in supplier cost, freight or currency exchange rates. A quotation is not a confirmed order. An order is confirmed only when the Client has (a) issued a written purchase order or accepted the quotation in writing, and (b) paid any deposit required under Clause 4. Each SKU is sold in the fixed set quantity stated in the catalog; part-set orders are not available unless expressly agreed in writing.
All prices are quoted in Malaysian Ringgit (MYR) per set unless otherwise agreed in writing, and exclude shipping, customs duties and applicable taxes unless expressly stated as inclusive. For bulk orders, we may require a deposit before stock is allocated and packed, with the balance due prior to dispatch or upon delivery, as agreed in the quotation. For smaller orders, full payment may be required at the point of order. Accepted payment methods include bank transfer and such other methods as we may notify from time to time. Packing and dispatch will not proceed until the applicable payment has cleared into our account.
Cookware, cutlery and utensils are checked by hand against the stated material, coating and gauge specification, and the actual colour or finish of an item may differ slightly from photographs shown on our website due to monitor brightness, display settings, lighting conditions and photo-taking environment. Variance within normal manufacturing tolerance does not constitute a defect and is not grounds for return, refund or exchange under our Refund & Return Policy.
Lead times stated in a quotation are estimates based on standard packing and shipping conditions and begin from the date of order confirmation and deposit receipt, not from the date of order enquiry. Actual lead times may vary due to order complexity, stock availability, customs clearance for imported goods, or events outside our reasonable control (see Clause 10, Force Majeure). We will notify the Client promptly of any material delay. Our full shipping arrangements, including costs, coverage and responsibility for customs duties on international orders, are set out separately in our Shipping Policy.
Product photography, descriptions and catalog content on this website are the property of Madam Roz or used under licence, and may not be reproduced or redistributed for commercial purposes without our written consent. Where a Client supplies its own branding, label or logo for private-label packaging, the Client warrants that it owns, or holds a valid licence to use, that branding, and indemnifies Madam Roz against any claim arising from our use of Client-supplied material as instructed.
To the fullest extent permitted by Malaysian law, Madam Roz's total liability arising out of or in connection with any order, whether in contract, tort or otherwise, is limited to the total value paid by the Client for that order. We are not liable for indirect, consequential or special losses, including loss of profit or business opportunity, even where advised such losses were possible. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud, where such limitation is not permitted by law.
Cancellation requests must be made in writing. Orders may be cancelled without charge only before packing has commenced and before any deposit has been applied to stock allocation. Once packing has begun, cancellation is subject to the deductions and conditions set out in our Refund & Return Policy. Requests to change SKU, quantity or material after order confirmation will be treated as a new quotation where the change materially affects cost or lead time.
Madam Roz is not liable for any failure or delay caused by events beyond our reasonable control, including natural disaster, port congestion, factory closure, government restrictions, strikes, or shortages of materials or shipping capacity. Affected timelines will be extended by a period reasonably necessary to address the disruption, and we will keep the Client informed of material developments.
Each party agrees to keep confidential any pricing, specifications, business plans or other non-public information disclosed by the other party in connection with an order, and to use such information solely for the purpose of fulfilling that order, except where disclosure is required by law or by a relevant regulatory authority.
These Terms are governed by the laws of Malaysia. Both parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia, for any dispute arising out of or in connection with these Terms or any order placed with Madam Roz, without prejudice to either party's right to seek interim relief in any jurisdiction where necessary to protect its interests.
We may update these Terms from time to time to reflect changes in our services, supplier arrangements or legal requirements. The version published on this page at the time an order is confirmed applies to that order. We encourage Clients to review this page periodically.
Questions about these Terms can be sent to madam.kitchenware@outlook.com or by phone at +6010-433 9865. Our registered address is F-02-40, Kompleks Q, Jalan Dwitasik 1, Bandar Sri Permaisuri, 56000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.